Store terms.

These customer terms explain the practical parts of buying from the Crude City online store. They do not limit statutory consumer rights.

Products & prices

Only products shown as currently available can be ordered. Variant prices are shown before you add an item to the bag. Where the site states VAT is included, the displayed product price includes VAT; shipping and the final total are confirmed before payment.

Made to order

Products are produced after an order is placed. Product images show the selected garment, design and available views. Minor colour or placement differences can occur between screens, garment sizes and production.

Payment

Payment is completed on Stripe Checkout. Crude City does not ask you to enter payment-card details directly into the shop form.

Delivery

Destination availability and shipping cost are calculated before payment. Read the delivery information before ordering for a fixed event date.

Returns & problems

Consumer withdrawal rights and remedies for faulty, incorrect or damaged products are described in the returns & refunds policy. Nothing on this page removes rights that apply under mandatory consumer law.

Legal conformity guarantee

For new consumer goods, the seller is responsible for a lack of conformity that appears within three years from delivery, subject to the conditions and remedies in Portuguese law. This legal guarantee is separate from the 14-day distance-selling withdrawal right and is not reduced by the fact that an item is made to order.

Seller identity

Crude City is a trading name of SOUNDBUNKER ALGARVE, SOCIEDADE UNIPESSOAL LDA and is not a separate legal entity. Seller / contracting entity: SOUNDBUNKER ALGARVE, SOCIEDADE UNIPESSOAL LDA · NIPC/NIF 517757478 · share capital €100.00. Registered office: Avenida da Flórida, n.º 542, Dunas Douradas, 8135-118 Almancil-Loulé, Portugal. Commercial register: Conservatória do Registo Predial/Comercial de Faro · registration/NIPC 517757478. Legal contact: Steve@soundbunker.pt. Customer service: info@crude-city.com.

Complaints & consumer dispute resolution

Electronic complaints may be submitted through the official Livro de Reclamações Eletrónico. For eligible consumer disputes arising in the Algarve, information on alternative dispute resolution is available from CIMAAL — Centro de Arbitragem de Conflitos de Consumo do Algarve, Avenida 5 de Outubro, 55, R/C Dtº., 8000-075 Faro, Portugal, email info@consumoalgarve.pt.

Contact

Legal contact: Steve@soundbunker.pt. Customer-service contact: info@crude-city.com.