RETURNS.
EXPLAINED.

CHANGED YOUR MIND?

For eligible consumer orders, you generally have 14 days after delivery to notify us that you are withdrawing from an online contract, subject to applicable exceptions. You do not need to give a reason. Our standard catalogue designs do not automatically become personalised goods merely because they are printed after you place an order.

Following notice of withdrawal, return the relevant goods using the instructions we provide. The customer may be responsible for the direct return cost where this has been properly disclosed and the law permits. Do not ship to a Printful warehouse without our authorisation.

FAULTY, MISPRINTED OR INCORRECT?

Use the same return form and add clear photographs. Our supplier normally reviews eligible quality issues within 30 days of delivery and can provide a replacement or merchant refund without requiring the faulty item to be sent back. This supplier period does not limit your statutory consumer rights or the applicable Portuguese legal guarantee.

POSTAGE LABELS & REFUNDS

If a physical return is required, we will provide the correct return address and method. Once a carrier postage label has been authorised and created, it can be downloaded from your private Crude City order page. A case acknowledgement or printable request slip is not a prepaid label. Refunds are processed back through the original payment system where appropriate; submitting a return is not itself a refund approval.

CONTACT

If your order link is missing, email info@crude-city.com with your order reference. This page is customer information, not a substitute for the seller identity and statutory disclosures required before checkout.