Privacy & cookies.

Crude City uses personal information only for clear shop, customer-service, security and marketing purposes described below. Optional analytics and marketing tracking do not load until you choose them in the cookie controls.

Who controls your data

Crude City is a trading name of SOUNDBUNKER ALGARVE, SOCIEDADE UNIPESSOAL LDA. The data controller is SOUNDBUNKER ALGARVE, SOCIEDADE UNIPESSOAL LDA, NIPC/NIF 517757478, registered office at Avenida da Flórida, n.º 542, Dunas Douradas, 8135-118 Almancil-Loulé, Portugal. Privacy and legal contact: Steve@soundbunker.pt.

What we use and why

Orders and delivery: contact, delivery and order details are used to quote shipping, take payment, fulfil the contract, provide order updates, handle returns and provide customer support. The main legal basis is performance of the purchase contract and steps requested before entering it.

Invoices, tax and records: transaction and invoice information is kept where necessary to meet Portuguese tax, accounting and other legal obligations.

Security and service operation: limited technical information may be processed to secure the site, prevent abuse, diagnose faults and protect the shop and customers. Where applicable this is based on legitimate interests in operating a safe and reliable store.

Newsletter and marketing: promotional email and optional marketing tracking are based on your consent. You can withdraw that consent at any time without affecting earlier lawful processing.

Analytics: optional analytics is used only after consent to understand how the site is used and improve navigation and performance.

Essential shop storage & cookies

Your shopping bag and cookie preference can be stored in your browser so the store remembers what you selected. Essential storage is required for requested shop functionality. Optional analytics and marketing choices are separate. You can reopen Cookie settings on the site and change optional choices at any time.

Payments, fulfilment and service providers

Crude City uses specialist providers to operate the store. Depending on the service you use, these include specialist services for payment, made-to-order fulfilment, website hosting, secure application data, transactional or opted-in email, and invoicing/accounting. These providers receive only the information needed for their role and process it under their own applicable terms and data-protection obligations. Crude City does not ask you to enter card details directly into its own shop form.

On-demand translation

The English site is the source version. If you choose Português, Français, Español or Deutsch from the language control, Crude City first translates essential shop controls locally and then loads Google Translate on demand for the remaining public page copy. The translation service is not loaded for visitors who stay in English. Text fields where you enter personal information are marked not to be translated. Google may receive page text and technical request data when you actively use a translated language; this optional processing is triggered by your language choice. You can switch back to English at any time.

International processing

Some service providers may process information outside Portugal or the European Economic Area. Where personal data is transferred internationally, the relevant provider and the controller are expected to use an applicable lawful transfer mechanism and safeguards required by data-protection law.

How long information is kept

Order, invoice and transaction records are retained for the periods required by applicable tax, accounting and consumer law. Customer-service and return records are kept only as long as reasonably needed to resolve the matter and meet legal obligations. Newsletter information is kept until you unsubscribe or the address is no longer valid. Consent records and security logs are retained only for as long as needed to demonstrate choices, protect the service or meet legal obligations.

Your data-protection rights

Subject to the conditions in the GDPR and applicable Portuguese law, you can request access to your personal data and ask for correction, erasure, restriction or portability, and you can object to certain processing. You can withdraw consent for optional analytics, marketing or promotional email at any time. Requests are free in the circumstances required by law and should be sent to info@crude-city.com. We may need enough information to verify that the request relates to you.

Complaints

If you believe your data-protection rights have not been respected, you can contact us first at info@crude-city.com. You also have the right to lodge a complaint with Portugal's supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD).

Mailing list

The mailing list is opt-in. Every promotional email should provide an unsubscribe route. Account or order-service messages are separate from marketing consent.

Questions

For privacy questions or requests about information associated with an order, return, account or mailing-list signup, email info@crude-city.com.